Meet the Team

CarePatrol is led by one of the most experienced and forward-thinking executive teams in the entire franchise industry


Chuck Bongiovanni, MSW, MBA, CSA

Founder and Executive Vice President of National Partnerships

Mr. Bongiovanni is our founder and served as our President since our inception in January 2009. In May 1993, he founded Preferred Assistance Inc. (which is now Arizona Placement Associates, LLC), an assisted-living placement firm where he performed assisted-living placement services in Arizona. Mr. Bongiovanni has served on several boards including the Professional Association of Referral Specialists and the national advisory board for the National Readmission Prevention Collaborative. He has served as President to the National Post-Acute Care Continuum, a 501(c)(3) organization from January 2016 to present. Pending official organization, Mr. Bongiovanni will also be serving as President of The Families Have Choices Coalition, a 501(c)(6) organization.


Becky Bongiovanni, CSA

Co-Founder and Brand President

Ms. Bongiovanni is our co-founder and has been in the assisted-living placement industry since 2004. She was the sole operator of Arizona Placement Advisors, Inc. (which is now Arizona Placement Associates, LLC) from January 2006 until April 2009. Ms. Bongiovanni became the Corporate Trainer for CarePatrol in April 2009 and finally Chief Operating Officer in May 2011. She is currently in charge of franchise operations including training of new franchisees and continued coaching for all franchisees as they progress through the system. She has also served as the Treasurer of the National Post-Acute Care Continuum, a 501(c)(3) organization from January 2016 to the present.


Jules Coleman

Director of Operations

Jules is the Director of Operations, overseeing all franchisee operations and training initiatives. She has 15 years’ management experience and has worked in the franchise industry for more than 8 years having held such roles such as Director of National and International Internal Communications/Operations Services for a $1B brand and Director of Operations overseeing a $15M portfolio of health and wellness brands. Jules has helped grow brands and improve culture by establishing company-wide operational functions and leading large-scale projects, and strives to continuously improve processes to advance the business.


Shannon McInnis

Compliance Officer & Franchise Development Manager

Ms. McInnis has served as the Franchise Compliance Officer and Franchise Development Manager since September of 2015. From August 2014 to September 2015, she was our Franchise Sales Manager. From January 2013 to August 2014, she was the Project Manager of Franchise Development for T3 Franchise Development Systems in San Clemente, California. From May 2009 to July 2012, she was the Marketing Manager for Pacific Beach Realty in San Diego, California.


Amy Angelo

Franchise Business Consultant

Amy has a Bachelor’s in Social Work, a Master’s in Organizational Dynamics and has over twenty years of experience in healthcare field engagement and training. Some of her held positions were Investigator with Older Adult Protective Services in Philadelphia, Director of Social Services and Admissions in Skilled Nursing, Marketing Director for PACE (Program of All-Inclusive Care for the Elderly) and Director of Healthy Aging and Food Access at United Way of the Greater Lehigh Valley in PA. While caring for her father with Alzheimer’s for several years, she was an advocate and Ambassador for the PA Alzheimer’s Association. Amy also has been a yoga and meditation teacher (and student) for nearly twenty years which informs her personal and professional life, helping her to maintain and promote emotional intelligence, connection and equanimity. She enjoys helping franchises be most successful in assisting clients and families during a critical time in their lives. Amy lives in AZ now with her partner Robert and their two dogs, Nitro Shanti and Essie Petunia.


Erin Iglehart

Franchise Business Consultant

Erin has a Bachelor’s in Organizational Development & Leadership from the University of Louisville. An 11-year background in franchising, sales, training, and multi-unit management led to her most recent position as Franchise Business Consultant with CarePatrol. Erin’s passion for working in the healthcare industry derived from growing up in a medical family where healthcare was second nature. As a result, she is most passionate about showing empathy and understands that a customer-centric focus is vital to our brand. By integrating a keen business-sense with an innate ability to cultivate loyal relationships, Erin is uniquely qualified to capture opportunities and drive organizational success one franchise at a time. She lives in Louisville with her fur babies Dallas, Rajah, Rafiki, and Baloo.


Steve Adams, CFE

Franchise Development Manager

Steve is a Certified Franchise Executive with 20 years of diverse franchising experience, across multiple industries. He has been a Franchise Owner, Area Developer and Corporate Development Director. Steve has served as the Franchise Development Manager for CarePatrol since July 2019 and is responsible for all Franchise Development which includes opening new territories, resales of existing territories, and building brand awareness with the Franchise Broker Networks. Steve has 2 Registered Therapy Dogs, Max & Lexie, both Miniature Schnauzers and volunteers regularly for Hospice of the Valley, Dignity Health System and the Alzheimer’s Association. They always make people happy.

For Franchise Information, Call Us 866-906-0853

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